TERMS & CONDITIONS

CUSTOMER CARE

Customers are at the heart of what we do at Copperhyde and we aim to have the right processes, people, products and policies in place to deliver customer service excellence. We want our customers to feel valued and every experience with Copperhyde to be a positive and efficient one.

 

We are committed to a high standard of customer care to ensure our services meet the diverse range of customer needs.  We strive to provide our customer an excellent value of money in all the aspect while dealing with us, be it, purchases, exchanges or returns.

​WHOLESALE INQUIRIES

We welcome wholesale inquiries or inquiries regarding including Copperhyde products on their on-line portfolios.

Kindly get in touch by contacting us through inquiry form on 'Contact' page.

​PRIVACY & SAFETY​

Welcome to the privacy notice for Copperhyde, this Privacy Notice pertains to the personal information we collect about our customers in on our websites and through interest-based online advertising. The Privacy Notice describes:

Information obtained: We may obtain certain personal information from you in connection with your activities at Copperhyde, such as when you shop on our website. This information may include, payment card information; contact, billing, and shipping information (including name, e-mail address, postal address, and phone number); shopping history; other personal information you provide to us on our website, via mobile apps, on feedback forms, when you interact with us in other ways, both online and offline.

Additionally, we or companies acting on our behalf may collect certain computer and browser information through automated technologies such as cookies and web beacons when you visit our website (whether or not you have signed in as a register user) or otherwise interact with us online.

The information collected using these tools may include your IP address, the address of the web page that referred you to our websites, dates and times of website visits and the location of your device. These automated technologies also permit the collection of “clickstream data,” which may include a log of content you access while browsing a website. Companies acting on our behalf may combine the information collected from your visit to our website with other information they have collected previously.

How we use the information we obtain: When we obtain information about you, we may use it for a number of purposes, including to: Process, manage, complete and account for transactions, including purchases and refund, exchange and layaway requests; Provide our products and services to you and fulfill your orders; Identify your product and service preferences; Notify you about products, services, features, promotions, events and special offerings relating to the Coppernyde Businesses we think you will find valuable; Enroll you in and administer our loyalty and other rewards programs upon your request.

In addition, we use information collected online through automated means for purposes such as (i) remembering your information so you do not have to re-enter it; (ii) customizing our users’ visits to our websites or experience in a mobile app; (iii) delivering content (including advertising) tailored to our users’ interests and the manner in which our users browse or interact with us; (iv) measuring and managing the effectiveness of our communications, online and offline advertisements, and events;(v) tracking and understanding how you use and interact with our website and mobile app; and (vi) managing our business. We also use this information to help diagnose technical and service problems, administer our websites and mobile apps, measure the usability of our websites and mobile apps, identify users of our websites and mobile apps, and gather demographic information about our users. We use clickstream data to determine how much time users spend on web pages of our websites and mobile apps, how users navigate through our websites and our mobile app, and how we may tailor our offerings to better meet the needs of our users. In order for us to maintain the accuracy of your personal information and improve our communication with you.

Information we share:  We do not sell any data of our customers. We may share certain personal information we collect about you with partners or third parties who perform services for us or with whom we contract for the purposes described in this Privacy Notice. For example, we may use third parties to host our websites or mobile apps, operate certain of its features, send e-mails, print or send mailings, run our sweepstakes, contests or other promotions, conduct customer research, authorize and process your payments, manage and analyze data and our advertising effectiveness, and fulfill orders. We do not authorize our service providers to retain, use or disclose the personal information we share with them except as necessary to perform services on our behalf or comply with legal requirements.

We also may disclose personal information (i) if we are required to do so by law or legal process (such as a court order or subpoena); (ii) in response to requests by government agencies, such as law enforcement authorities; (iii) to establish, exercise or defend our legal rights; (iv) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (v) in connection with an investigation of suspected or actual illegal activity; or (vi) otherwise with your consent.

Children's Privacy: Our websites are intended for a general audience and are not directed to children. We do not knowingly collect personal information online from children under the age of 13.

How we protect your data: We maintain administrative, technical and physical safeguards designed to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of your personal information. However, we cannot guaranty the effectiveness of these safeguards, and nothing in this notice shall be construed as an express or implied warranty against loss, misuse or unauthorized access, disclosure, alteration or destruction.

Change to our notice: This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our information practices. We will post a prominent notice on the site to notify customers of any significant changes to our Privacy Notice and indicate when it was most recently updated.

PAYMENT METHODS​

​- Credit / Debit Cards
- PAYPAL

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